Credit Card Payment Security
Privacy of your data is protected and ensured by the use of SSL encryption. Online billing sites are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encrypting data to prevent unauthorized access during its transmission.
This enables the secure transfer of information and prevents unauthorized access to data during communication between the user’s computer and the WebPay service, and vice versa.
WebPay service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorized access.
Monri Payment Gateway is certified according to PCI DSS Level 1 security standard prescribed by Visa and Mastercard rules.
The merchant does not store credit card numbers and the numbers are not accessible to unauthorized persons.
Protection and collection of personal data statement
We undertake to protect the personal data of customers, by collecting only the necessary, basic information about customers / users that is necessary to fulfill our obligations; we inform customers about the use of collected data, we regularly give customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from the lists used for marketing campaigns.
All user data is strictly kept and is available only to employees who need this data to do their job. All our employees and business partners are obliged to respect the terms of privacy protection.
Methods and conditions of payment
- Conditions for merchandise and services sale
These conditions determine the procedure for ordering, payment, delivery and reclamation of products offered on site www.inexcelsishotel.com. Websites can be used for your private use without any use fees, and according to the following terms and conditions.
The seller is In Lux d.o.o., and the customer is a visitor to this site who fills out an electronic order, sends it to the seller and makes payment by credit card or cash on delivery.
- Ordering
The customer orders the product or products via an electronic order form.
A customer is considered to be any person who electronically orders at least one product, fills in the required information and sends the order.
All prices are expressed in EUR with VAT.
Merchandise is ordered electronically, by clicking on a specific product and storing it in the cart. It is considered ordered at the moment when the customer chooses and confirms the method of payment.
- Payment
Ordered products or services are paid online with one of the credit cards: Mastercard, Maestro or Visa.
- Delivery
Ordered products are packaged in such a way that they are not damaged during normal handling. When taking over, the customer is obliged to check the condition of the shipment and in case of damage to immediately reclaim the product to the deliverer (employee of the company that performs delivery). Seller disclaims all liability for damage that may occur during delivery.
If the customer does not receive the merchandise, or the delivery notice, after it has been sent, within the expected time, the customer has the right to inform the seller in order to take action to find the shipment or to send a replacement shipment.
If the customer refuses to receive the merchandise he has ordered from the seller, the seller has the right to demand from the customer compensation of all costs related to delivery.
The seller undertakes to send the shipment to the buyer the moment he receives the confirmation approving the online transaction. After receiving this confirmation, the seller undertakes to send the shipment within 5 (five) working days.
After the courier service (the delivery company) receives the shipment from the seller, the seller is no longer responsible for the further course of delivery and any delays and problems that may arise in connection with further handling and delivery of merchandise.
If the customer chooses the option to download the product instead of delivery, the seller undertakes to send a notice exclusively in the form of an e-mail to the customer, which will contain download links and instructions. Upon receipt of the email (download notification), the customer can immediately download the product.
Complaints
The seller undertakes to deliver a product that is technically correct and corresponds to the description of the product listed on www.inexcelsishotel.com. The image illustrating the product on the website does not have to correspond to the actual appearance of the product and the customer cannot complaint this segment.
Copyright protection
All rights of the publisher and the holder of the program on the recorded and printed work are reserved. The publisher is In Lux d.o.o. The customer undertakes not to unauthorisedly reproduce, perform, use for broadcasting and sell the seller’s products or any part of these products.
In general
In Lux d.o.o. reserves the right to change these terms and conditions. All changes will apply to the use of the www.inexcelsishotel.com site. The customer is responsible for the accuracy and completeness of the data entered during the purchase.
The services provided by the www.inexcelsishotel.com online store do not include the costs you incur using computer equipment and services to access our site. In Lux d.o.o. is not responsible for telephone costs, Internet traffic or any other costs that may occur.
Although In Lux d.o.o. strives to give the best possible offer of services, In Lux d.o.o. cannot guarantee that the services on www.inexcelsishotel.com will suit your needs.
In Lux d.o.o. nor can it guarantee that the service will be error-free. If an error occurs, please report it to our e-mail info@inexcelsis.hr in order to eliminate it as soon as possible.
Currency conversion statement
All payments will be made in EUR. The amount charged to your credit card account is converted to your local currency at the association’s exchange rate.
